13 Jul
Patterson Medical exclusive distributor for Richmar
Richmar is the most innovative company in electrotherapy and clinic devices today. GelSHot and Hydratherm answer the issues on infection prevention while providing superior performance.
Orders for stock lines received before 3pm (AEST) are generally dispatched on the same day of the order being placed. Your location will then determine courier delivery ETA’s. Our couriers will send your order to you in the shortest possible time.
Payment is due 30 days from the date of invoice to Patterson Medical.
Notice of Wrong Delivery, Non Delivery or Damage
Request for Credit and Product Returns
In Australia: | Patterson Medical Unit 3, 3 Basalt Road Pemulway NSW 2145 |
In New Zealand: | Patterson Medical Unit 8/10 Canaveral Drive Rosedale Auckland |
Please contact our Customer Service Department on 1300 473 422 for Australian Customers or 0800 102 090 for New Zealand Customers.
To find out if a product is in stock, please go to www.pattersonmedical.co.nz or www.pattersonmedical.co.nz and login. Once you have selected a product to view, you will see the stock status for the product. If you experience any difficulties, please contact our Customer Service Department on 1300 473 422 for Australian Customers or 0800 102 090 for New Zealand Customers.
Should you require a service for any product from the Company, please go to www.pattersonmedical.co.nz or www.pattersonmedical.co.nz and login. Complete the online Service Request Form (under Contact Us) and submit. If you experience any difficulty, contact our Customer Service Department on 1300 473 422 for Australian Customers or 0800 102 090 for New Zealand Customers.
Please note that we intend to service all equipment as soon as possible. However we will need your help to prioritise your service requirements. In extremely urgent cases we may have to make special arrangements and reserve the right to charge accordingly. We will endeavour to return your item to you within three weeks and will call you with updates.
Where products are being returned to the Company for service, it is the customer’s responsibility to ensure that the product is packaged safely with a copy of a service request form enclosed. We do not accept liability for any damage/loss that occurs whilst products are in transit. Collection and return of the products can be coordinated by Customer Service.
While the warranty for Metron products is not return to base we will cover freight charges if your unit requires a service in the first three months after purchase.
To set up a trade account, please go to www.pattersonmedical.co.nz or www.pattersonmedical.co.nz and register. Once all details have been confirmed by Customer service, you will receive an email with your username. Login to set your password and start shopping.
Login to view special pricing for
Healthcare Professionals
Richmar is the most innovative company in electrotherapy and clinic devices today. GelSHot and Hydratherm answer the issues on infection prevention while providing superior performance.
Kelly Hansen, Game Ready
Click here to chat with one of our customer service agents